Returns & Exchanges

We want you to love your glow, but if a product isn't the right fit, you can return unopened items within 30 days of purchase for a full refund. Please note that for safety and hygiene reasons, used or opened skincare and cosmetics cannot be returned.

1

Check Eligibility

Ensure your items are in their original, unopened packaging and were purchased directly from our official TONYMOLY website within the last 30 days.

2

Initiate Request

Contact our Customer Support team with your order number and the list of items you wish to return to receive a Return Authorization Number.

3

Pack Your Items

Securely pack the products in their original shipping box and include a copy of your packing slip or a note with your authorization number.

4

Ship and Refund

Mail your package to our distribution center; once inspected, we will issue a refund to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing