Frequently Asked Questions

Everything you need to know about your K-Beauty favorites.

Are TONYMOLY products cruelty-free?

Yes, we are committed to ethical beauty. TONYMOLY does not test our products or ingredients on animals.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number. You can use this number on our carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary depending on the destination country.

Are your sheet masks biodegradable?

Many of our sheet masks are made from natural cellulose or microfiber materials. We are continuously working to improve our sustainability and eco-friendly packaging options.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.